Privacy Policy
Reviewed May 2026
Messy Healing respects your privacy and is committed to handling personal information responsibly, transparently, and securely.
This policy explains how information may be collected, used, stored, and protected when you use this website, contact Messy Healing, book services, purchase products, join a mailing list, or participate in sessions, workshops, circles, or events.
Information That May Be Collected
Depending on how you interact with Messy Healing, information collected may include:
• Name and contact details
• Booking or appointment information
• Information submitted through contact forms, intake forms, or enquiries
• Payment and transaction information
• Emergency contact information where relevant
• Session-related notes where appropriate
• Mailing list or newsletter preferences
• Website usage data such as analytics or cookies
Only information considered reasonably necessary will be collected.
How Information May Be Used
Information may be used to:
• Respond to enquiries and communication
• Manage bookings, services, workshops, or purchases
• Process payments and orders
• Send newsletters, updates, or marketing communications where consent has been provided
• Improve website functionality and user experience
• Maintain records for safeguarding, insurance, legal, or administrative purposes
• Support the safe and appropriate delivery of services
Confidentiality & Safeguarding
Messy Healing respects client confidentiality wherever reasonably possible.
However, confidentiality may be limited where:
• There is serious risk of harm to the client or others
• Safeguarding concerns arise
• Disclosure is required by law
Where possible, this will be communicated clearly and handled sensitively.
Third-Party Platforms & Services
Messy Healing may use trusted third-party platforms and providers to support business services, including:
• Wix
• Google Workspace
• Calendly
• Payment providers
• Email marketing providers such as Mailchimp where applicable
• Analytics or website tools
These services may securely process personal information as part of providing website, booking, communication, or payment services.
While reasonable care is taken when choosing providers, Messy Healing cannot guarantee the privacy or security practices of external third-party platforms outside of direct control.
Marketing & Mailing Lists
Marketing emails or newsletters will only be sent where consent has been provided or where otherwise permitted by law.
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting Messy Healing directly.
Cookies & Website Analytics
This website may use cookies, analytics tools, or similar technologies to:
• Improve website functionality
• Understand website usage and visitor behaviour
• Support performance, accessibility, and user experience
You can usually manage cookie preferences through your browser settings.
Data Storage & Security
Reasonable steps are taken to store information securely and reduce the risk of unauthorised access, misuse, loss, or disclosure.
Electronic records may be protected through passwords, secure platforms, and limited access where appropriate.
Minimal paper records are expected, but where paper records exist they will be stored securely.
Data Retention
Information will only be retained for as long as reasonably necessary and in line with legal, safeguarding, insurance, or administrative requirements.
Your Rights
Under UK GDPR and data protection law, you may have rights relating to your personal information, including the right to:
• Request access to your information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Withdraw consent for marketing communications
• Raise concerns about how information is handled
Contact
For privacy-related questions, requests, or concerns, you can contact:
Charlie Fae
hello@messyhealing.co.uk